Frequently Asked Questions

To which countries does West Indigo Solutions export?

We export to virtually every country around the world (except those prohibited under United States trade law).

Does West Indigo Solutions offer online ordering capabilities?

Yes. West Indigo Solutions products can be ordered on this website. is available 24 hours a day, 7 days a week. You can register online now.

How long does it take to ship product?

We can usually fulfill your order within a few business days for products in stock. For products not in stock, we will send your order when the goods are received from the manufacturer. Shipping and delivery time depends on the method selected and the import customs processes in the country of destination.

Is West Indigo Solutions a manufacturer?

No. West Indigo Solutions does not manufacture any products. We supply high quality industrial and commercial products from over 4,500 brand name manufacturers - including GE, Stanley®, Proto®, Dayton®, Generac, 3M™, Westward®, DeWalt®, Milwaukee©, Hubbell®, Speedaire®, Square D®, Brady, Rubbermaid®, Ingersoll-Rand®, Cooper, Honeywell and Emerson™.

Do you have product sourcing services?

Yes. We have access to more than 5,000,000 items from more than 10,000 suppliers through the West Indigo Solutions Procurement Team. For a quote, email us at with a description of your needs.

How do I establish an account?

New customers may establish a West Indigo Solutions account online by registering here.

  1. If buying for yourself, or for your organization's use, register as a "Customer".
  2. If buying for resale purposes, select the "Reseller/Wholesale" option. You'll need to supply additional information, including your company name, EIN number, Dunn & Bradstreet number, and a tax exemption/reseller certificate.

How do I check the status of an order?

Call your West Indigo Solutions Representative for help with order-related matters. You will also receive email notifications related when you order has shipped.

Can all items be exported?

Not all items in our online product catalog can be exported. Some supplier agreements prohibit us from selling in selected markets; we will not export to those particular markets. If a supplier has not provided updated international trade data for certain products, we cannot export those items either. West Indigo Solutions strives to work with suppliers to ensure we can export as many items as possible.

How do I return a product or make a claim?

If a product needs to be returned, contact your West Indigo Solutions Representative for authorization and instructions. West Indigo Solutions will not accept any unauthorized returns. If you receive a shipment that has visible damage, please contact your freight forwarder or carrier immediately. In the event the forwarder or carrier wishes to inspect the shipment, materials must be made available to the West Indigo Solutions Representative for assistance. For concealed damage, (damaged items with no visible packaging damage) please contact your West Indigo Solutions Representative for assistance immediately.

How do I request an inquiry or quote?

You may submit an inquiry through email by sending a request to

How do I place an order?

You may register online now, and browse our catalog at Add products to your shopping cart. When you are ready to check out, simply click View Cart, then proceed to our SSL-encrypted secure checkout. We accept all major credit cards. Alternatively, you can place your order via email by sending a request to

How quickly can you send me a quote or Proforma?

Most requests for quotations are processed within 24 hours (one business day). Large quotations or quotations for items not found in our catalog are usually processed within 48 hours (two business days). We will notify you of any quotations that require more processing time.

Is there a minimum order size?

No. West Indigo Solutions does not have minimum order requirements.

Do you offer any special pricing or discounts?

We periodically have special promotions from which you can receive special prices. Special promotions are available online, in which case you will automatically receive promotional prices when ordering online. You can also subscribe to our newsletter to learn about product announcements and special promotions.

Do Corporate Account contract terms apply to export orders?

Corporate Account Agreements apply to facilities located in the continental United States. We export to international locations for Corporate Account customers; however, export orders may be subject to special pricing, terms and conditions.

What are export shipping terms and conditions?

All West Indigo Solutions export orders are shipped under INCOTERMS® 2020 rules as defined by the International Chamber of Commerce. Unless otherwise stated and agreed, default shipping term is FCA West Indigo Solutions shipping location, excluding export customs clearance.

What INCOTERMS can I use?

Most common INCOTERMS® 2020 rules used by West Indigo Solutions customers are EXW, FCA, CPT and DAP. EXW or ExWorks - risk transfers from West Indigo Solutions to the customer when the goods are at the disposal of the buyer at a West Indigo Solutions shipping location. FCA or Free Carrier - risk transfers from West Indigo Solutions to the customer when the goods have been delivered to the customer's freight forwarder/carrier at a named place in the shipping country. CPT or Carriage Paid - risk transfers from West Indigo Solutions to the customer when the goods have been delivered to the fist carrier. West Indigo Solutions pays the cost of main carriage to the named place at destination. DAP or Delivered At Place - risk transfers from West Indigo Solutions to the customer when the goods are placed at the disposal of the customer at their named location in destination country (excluding unloading).

What freight options do you offer?

You may choose to use your designated freight forwarder for shipment and delivery, or you may ask us to select a carrier based on your needs. We can ship your order Express Courier door-to-door (including: FedEx International Priority and Economy, DHL Worldwide Express, UPS International Express and USPS Parcel Post or Priority Service (available only to APO/FPO and U.S. territories), air freight or ocean (LCL and FCL). We will provide you with estimated freight costs, transit time and costs of any special documentation and handling fees.

What is the difference between shipping with a "Freight Forwarder" and "Ship Direct - Package Delivery Service" (Courier)?

A freight forwarder is an agent who acts on your behalf to provide transportation and logistics service. Freight Forwarders arrange transportation, freight, delivery, international documentation preparation, cargo insurance and related services. You may choose to use the method "Ship Direct - Package Delivery Service" (via a Courier). In this case, an integrated transportation service provider is contracted by the seller (West Indigo Solutions) to handle shipping and delivery to you. Some of the major delivery service providers West Indigo Solutions uses are FEDEX, DHL and UPS. We can also ship collect to you account number. These services are subject to weight/dimension restrictions and hazardous material restrictions.

How are freight and delivery charges determined?

Charges for air/ocean freight and courier can vary widely depending on the route, availability of the space, weights, and volume and documentation requirements. If the order is over $1500, standard ground freight to a U.S. freight forwarder or other continental United States location is prepaid by West Indigo Solutions.

How are duties determined and paid?

The importer of record (customer) is responsible for payment of duty and taxes and meeting all import requirements. Import duties and taxes are determined by the government of the import country.

Are other import-related fees charged?

Import fees vary from country to country. Contact your local customs broker for specific details. If you need assistance to understand import charges or how to select a freight forwarder, please contact your West Indigo Solutions Representative.

Can you provide quotes for actual packing weights and dimension weights?

We can provide you with estimated shipping weights and dimensions; however, we cannot provide actual weights and dimensions until an order is ready for shipping.

Can my United States based business account ship an order to an international location?

Export services are to serve the needs of international locations. We will set up a special export shipping account for you to ensure that all legal and customer requirements are properly satisfied. For assistance in setting up an export account, contact your West Indigo Solutions Representative.

What are West Indigo Solutions’s general terms and conditions?

Our Terms and Conditions are always up-to-date and available on this website.

What are the payment terms?

Payment terms are prepayment.

What forms of payment do you accept?

We accept wire transfers, letters of credit, major credit cards (Visa, Master Card and American Express), and bank drafts. Prior to submitting a letter of credit, you must contact your West Indigo Solutions Representative for instructions.

Do you accept payment in foreign currencies?

No. Payments must be made in U.S. dollars. If payment is made by credit card, payment currency conversion rates are determined by the issuing bank. West Indigo Solutions will bill the exact invoice amount in U.S. dollars to the credit card.